1) Online:

Patients may register for an online appointment and repeat prescription service. To do this please contact a member of the practice team who will facilitate the registration of this service.

If you are registered with Emis-Access you can view any appointments you have made online, cancel and book further appointments and also order approved medication.

For patients already registered please click the following link to log on to the service: EMIS Access

2) Home Visits

Home visits are for patients who are housebound (this does not include those who have no transport of their own)

Home visits should be requested before 11.00am. Please provide reception staff with detailed information regarding the home visit as this will enable the doctors to prioritise the visit schedule. Please note a member of the clinical team may contact you prior to a visit.

3) By telephone;

Telephone: 01772 529000.

This is the telephone number you use for both surgeries and is for making appointments, ordering medication, along with any other general enquiry.

The telephone system manages a large number of calls especially during morning surgery, for non-urgent matters it would be helpful if you could contact the surgery between 2pm and 6pm.

The clinical team are happy to speak to patients on the telephone however this may not be at the time of your call. The receptionists will take your telephone number and a brief message and pass the details to the relevant member of the clinical team when they are available.

4) In person

You may call in to the Surgery during practice hours where a member of the practice team will be happy to assist you.

Appointment Arrangements:

The clinical team at the surgery offer patients a range of appointment times. Whilst the teams may vary morning and afternoon appointments are offered across the week. Routine appointments are often minute duration and can be booked in advance; there are always same day appointments which are intended for urgent cases.

When a patient books an appointment they are provided with a time at which the clinician hopes to be able to see them. If surgeries are running late then the receptionists will endeavour to provide an explanation to patients waiting.

Please note that if any patients arrive 10 minutes or later for their appointment they will be asked to rebook their appointment.

In order to make the best use of resources we require patients to inform us as soon possible if they are unable to attend their appointment.

The practice has a procedure for patients persistently missing appointments and they may be removed from the practice list.

Zero Tolerance:

The practice operates a zero tolerance standard which is supported by the government and in place across the NHS. This scheme is to ensure that staff who spend their lives caring for others are not rewarded with intimidation or violence.

Violence means any incident where staff are abused, threatened, assaulted either verbally or physically. Any individual behaving in a threatening manner towards a member of the practice team may be reported to the police and could be removed from the practice.