Important information about the COVID19
The NHS will be better prepared for outbreaks of new diseases, if the public follows the Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
If you have either a high temperature or a new continuous cough DO NOT go to a GP surgery, pharmacy or hospital.
You must stay at home for 7 days and you do not need to contact 111 to tell them you’re staying at home.
Only use the NHS 111 online coronavirus service if:
• You feel you cannot cope with your symptoms at home
• Your condition gets worse
• Your symptoms do not get better after 7 days
Only call 111 if you cannot get help online. For stay at home advice, click here.
Referring patients for COVID-19 tests
Any patients requiring information about testing can be directed to the government website: https://www.gov.uk/apply-coronavirus-test. Patients who do not have access to or cannot use the internet can call a dedicated phone line, which can be used to order a test if no other options are available. The Coronavirus Testing Call Centre can be contacted on 0300 303 2713 between the hours of 07.00 and 23.00. Around 98% of all Coronavirus test results are sent automatically to the individual within four days but for any that aren’t, the Call Centre can help individuals to follow up on their results. Patients should not be directed to request tests via NHS 111, as the service is not able to do this for them.
Symptomatic Patient information leaflet
Click here – COVID patient advice leaflet
At Risk Patients
Patients who are most at risk have been advised to access help by visiting www.gov.uk/coronavirus-extremely-vulnerable.
Patient can also request to receive the support of an NHS volunteer responder via www.goodsamapp.org/nhs.
For information and FAQs for Highest Clinical Risk from COVID-19 and the 12 week shielding letters click here.
Information remains subject to regular chance and updates. More information can be found on the NHS website. Click here.
Advice from GOV.uk – Stay alert
Work from home if you can
Keep your distance if you go out (2 metres apart where possible)
Wash your hands regularly
Self-isolate if you or anyone in your household has symptoms.
Visit https://www.gov.uk/coronavirus for additional information and live updates from the Government.
Prescription ordering – Temporary change
Unfortunately whilst restrictions are still in place in regard to the coronavirus, repeat prescription requests cannot be dropped off at reception.
Please use the alternative methods below or email your request to firstname.lastname@example.org.
To order online, you can now set up online access from home – https://parkmedicalpractice.com/registering-for-patient-access-from-home/
Sexual Health Services Update – 20.05.20
Sexual Health Services continue to provide Contraception, GUM test and treat and HIV treatment and care during COVID – 19 restrictions.
The service offer has been revised, currently there is no ‘drop in’ and patients are required to contact the service via the central booking line 0300 1234 154 Monday to Friday 9-5pm.
The will be assessed/ triaged by a sexual health clinician as to whether they can be dealt with remotely or require a face to face appointment. The service is now offering online STI testing kits. Lancashire residents can access a screen by completing a request form on www.lancashiresexualhealth.nhs.uk.
Mental Health Support
The NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health. If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies at: www.nhs.uk/conditions/stress-anxiety-depression/ alternately call us on 01772 529000 to arrange an appointment to speak to a practice clinician.
If you are concerned about the mental health of your child, check online self-referral options for under 18 years olds at: www.nhs.uk/conditions/stress-anxiety-depression/ or contact the practice on 01772529000 to arrange an appointment.
If you are facing a mental health crisis, use the NHS 111 online service, click here. If you cannot get help online, call 111.
For additional support with mental health and well being during this unprecedented time visit every minds matter: https://www.nhs.uk/oneyou/every-mind-matters/”>https://www.nhs.uk/oneyou/every-mind-matters/