We are open:

Monday 08:00-18:30

Tuesday 08:00-18:30

Wednesday 08:00-18:30

Thursday 08:00-20:30

Friday 08:00-18:30

Saturday 09:00-12:00

Throughout these hours you, or your carer on your behalf can: 

• visit the practice 
• call us (01772 970150)
• Contact us online, via https://accurx.nhs.uk/patient-initiated/P81664 (non-urgent requests only) or the NHS App

If you need urgent help for your physical or mental health when we are closed, and you cannot wait until we open, go online to https://111.nhs.uk/ or call 111. They will tell you what to do next. 

If it's a serious or life-threatening emergnecy, go straight to A&E (Accident and Emergency) or call 999

Whether you make your request by phone, on-line or by visiting us, you may be asked to give us some details so that we can assess what is best for you based on clinical need. Our Care Coordinators will consider your request for an appointment or medical advice and tell you within one working day what happens next. 

This could be: 

• An appointment that day or a subsequent day
• A phone call that day or subsequent day
• A text message responding to your query
• Advice to go to a pharmacy or another NHS service 

We will decide what is best for you based on your clinical need. 

We cannot tell you to call back the next day. 

You might be offered a face-to-face appointment or a phone call with a GP or other member of staff, like a nurse or pharmacist. 

If you have a carer, they can speak for you with your consent. 

You can ask to see a preferred healthcare professional, and we will try to meet your request, although you might have to wait longer for that person to be available. 

It can be helpful to see the same healthcare professional, particularly if you have a long-term health condition. 

If you are 16 or older, you can make and go to appointments by yourself. 

If you are under 16, you can still ask to see a GP without your parent or guardian. The GP will decide if that's appropriate for you. 

If you do not speak English, you can ask for interpretation services in your preferred language when you make an appointment. 

If you need extra help like longer appointments, a quiet space, wheelchair access, or information in a different format, tell us and we will try to help. 

You can: 

• Call or visit a local practice (you can register with us online via: https://gp-registration.nhs.uk/P81664/gpregistration/landing) 
• Use https://www.nhs.uk/service-search/find-a-gp/ 

If you want to change to a new general practice you can do so at any point. Most people have a few choices nearby. 

No, you do not need ID, an NHS number or proof of address. It can help us if you do, but it is not needed to register or see a GP.  You can also register with us if you are homeless. 

We must write to you within 14 days if we say no and explain why. We can only say no for a good reason, like if you live too far away or our patient list is closed. For example, we cannot say no for reasons such as immigration status, not having a permanent address, or for reasons connected with other characteristics protected under equalities legislation.

If we need to refer you for a physical or mental health condition, in most cases you have the right to choose the hospital or service you'd like to go to. You can get further information on your right to choose https://www.nhs.uk/using-the-nhs/about-the-nhs/your-choices-in-the-nhs/ 

You can still register with us. It's free to use and your immigration status does not affect your right to register with us.

If you are away from home for more than 24 hours (but less than 3 months), you can register as a temporary patient near where you're staying. 

You can also change your nominated pharmacy so you can get your medicine nearby. You can do this by contacting us or or via the NHS App. 

NHS GP services are free. Sometimes, if you ask one of our GPs to do private work (like writing a letter for insurance), we will charge a fee. 

The Park Medical Practice treats everyone fairly, kindly and respectfully. Likewise, you should also treat our staff with respect. The practice can remove patients from our list if they are violent or abusive to staff. 

To learn more about your rights, you can read https://www.gov.uk/government/publications/the-nhs-constitution-for-england 

1. Be prepared: Before an appointment, think about writing down your symptoms, what you are worried about and what you want to talk about.
2. Be on time: Being late for an appointment or being unavailable for a timed call-back can affect other patients.
3. Cancel if needed: If you can’t go to your appointment, tell the practice as soon as you can, so that they can offer it to someone else.
4. Use the The NHS App  or website: If you’re confident using smart phones or computers, you can book or cancel appointments, order repeat prescriptions, and see your test results online.
5. Turn on notifications: If you use the NHS App, turn on notifications so the practice can contact you more easily.  Please keep an eye out for messages.
6. Order repeat medicines on time: Make sure you ask for repeat prescriptions on time, so you don’t run out, and only order what you need.
7. Join the Patient Participation Group: You practice will have a group of patients who can offer feedback on the services it delivers. Your practice website should explain how you can join. 

If you want to give feedback, raise a concern or wish to make a formal complaint, ask to speak to the practice manager. If you don’t feel comfortable doing this, contact your integrated care board (ICB) – the local NHS body that oversees GPs practices. You can find your local integrated care on the NHS England website.  

You can also give feedback about your practice to your local Healthwatch. Their job is to make sure NHS leaders and other decision-makers hear your voice and use your feedback to improve care. Healthwatch is independent and impartial, and any information you share with them is confidential. To find your local Healthwatch visit the Healthwatch website.