APPOINTMENTS

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PLANNED CARE

The COVID 19 pandemic has meant that there are more people waiting for an operation. This means that some people are waiting a long time for a hospital appointment or for treatment.

We know that it can be very difficult for many people who are waiting.

The NHS is working hard to see people as quickly as possible, but it is going to take a while before waiting times are back down to where they were before the COVID-19 pandemic began in the UK in early 2020.

Here you can find information to help you to look after your health and wellbeing while you are waiting for a hospital appointment or treatment. This includes information on how to find local support.

You can also find information to help you to prepare for your appointment, including what to expect at your appointment.

Please click on the link for further information Planned Care

CANCEL AN APPOINTMENT

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. 

The practice has a procedure for patients who fail to attend their appointments if you do not attend your booked appointments and do not contact the practice to contact the appointment; you will receive a letter from the practice. If after receipt of this letter you continue to fail to attend appointment the practice may have to consider removing you from the practice list and request that you register with another practice. The practice team do not wish to lose patients this way and the easiest way to stop this happening is to let us know if you cannot attend.

SELF - REFERRAL

The community of pharmacies in Preston will treat minor ailments and supply medicines according to the Greater Preston CCG minor ailments local formulary

Many minor ailments can be treated at home with the help of the Minor Ailments Scheme operated by the pharmacists in the Preston locality. Medicines will be supplied free for patient exempt from prescription charges. Please click on the link to take you to our self-treatable conditions page Self Treatable Conditions

If you require an appointment in relation to Mental Health, you now can self refer without speaking to a clinician.  Please click on this link to Self-Refer Mindsmatter Self-Referral

ACCESSIBLE INFORMATION STANDARDS

Park Medical Practice have access facitilies in place to accomodate a consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.

If English is not your first or preferred language the practice is able to access language line. This service provides the best-trained team of interpreters and the highest quality translations in the language services industry.

Please contact our Reception Team for further information.

HUBS ACCESS – EVENING & WEEKEND APPOINTMENTS

Hub Appointments – 01772 529200

If you’re a patient with a chronic, complex, or long-term condition then in order to ensure your continuity of care it is important that you are seen by your GP here at the surgery. However, patients with non-chronic problems may get an appointment with a GP or other health care professionals far more quickly or at short notice at one of the community hubs.

  • Monday to Friday 18:30 to 20:00 at St Marys Health Centre
  • Saturday 08:00 to 12:00 at St Mary’s Health Centre
  • Sunday 09:00 to 11:00 at Briarwood Medical Centre

The service offered is for pre-booked appointments and also a limited amount of appointments which are bookable on the day.

Please note that once hub availability is full you may be directed to an alternative service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

AccuRx VIDEO CONSULTATIONS

As a Practice we have implemented the use of AccuRx. AccuRx is a secure online system which can be used for video consultations between our healthcare staff and patients.

AccuRx allows our healthcare professionals to carry out observations during their consultations in the same way they would during a face-to-face appointment.

By using video consultations it reduces any risk in bring patients to the surgery especially during the current circumstances with COVID19.

Please see attached our practice policy and risk assesment completed for the use of AccuRx AccuRx Video Consultations

Click Here for a useful guide to Video Consultations

TEXT REMINDER SERVICE

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.