The clinical team at the surgery offer patients a range of appointment times across the week.
Routine appointments are often minute duration and can generally be booked in advance; there are also same day appointments available which are intended for urgent cases.
Please note a 10 minute appointment is for one problem; please do not expect several problems to be dealt with at one appointment.
Patients may express a preference of practitioner; whilst we will endeavour to comply with this it may not always be possible
The clinical team will see you in surgery by appointment, which can be made in person; on-line or by telephoning the reception team on 01772 529000. If we have your mobile number, we can send you a text reminder of your appointment.
You can now make appointments “online” – click here!
The practice appointment system is facilitated by a team of Care-Coordinators who are trained to help patients access the most appropriate service or clinician as easily and as effectively as possible.
The Care Co-ordinator working as part of the practice team will ask you for a brief idea of your problem to enable them to direct you to an appropriate clinician in a suitable time frame.
Please note that if any patients arrives 10 minutes or more late for their appointment with a clinician they will be asked to rebook their appointment
In order to make best use of resources we require patients to inform us as soon as possible if they are unable to attend their appointment.
The practice has a procedure for patients who fail to attend their appointments if you do not attend your booked appointments and do not contact the practice to contact the appointment; you will receive a letter from the practice. If after receipt of this letter you continue to fail to attend appointment the practice may have to consider removing you from the practice list and request that you register with another practice. The practice team do not wish to lose patients this way and the easiest way to stop this happening is to let us know if you cannot attend.
If possible, please try to telephone reception before 11: 00am if you require a home visit.
Please remember that there are better facilities for examining and treating patients at the practice, not to mention that several patients can be seen in the practice in the time that it takes to make one home visit. Therefore, home visits should only be requested for patients who are permanently housebound because of illness or disability, or are genuinely too unwell to come to the surgery on the day.
A member of the clinical team may telephone you in advance of visiting to gain a better understanding of your problem and situation and may decide that a visit to your home might not be necessary as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.