Family & Friend Results January 2020

The practice received the following results for its Friends and Family Questionnaires for January:

28 patients of those sampled were extremely likely to recommend the surgery to friends or family.

9 patients of those sampled were likely to recommend the surgery to friends or family.

4 patients of those sampled were neither likely or unlikely to recommend the surgery to friends or family.

3 patient of those sampled were unlikely to recommend the surgery to friends or family.

1 patients of those sampled were extremely unlikely to recommend the surgery to friends or family.

1 patients of those sampled did not know if they would recommend the surgery to friends or family.

Feedback received in January 2020


The practice have always managed to help me, excellent practice.
It’s an excellent practise throughout they always try to slot you in when your under the weather
I find the practise helpful and professional
Got a quick appointment and no waiting around in surgery, straight in to see doctor.
Good service excellent doctor
The nurse and staff were very helpful
Able to get urgent appoint, good medical care and handy pharmacy
The member of staff I was seen by was excellent, friendly informative and professional however at times the front office can be brash and dismissive.
The clinician was fantastic you could tell she genuinely cared for patient need
Great staff, helpful Dr’s
The service was excellent
Rude telephone staff
The receptionist was very helpful and the doctor was very caring and helpful with the information she gave me
Good quick and pleasant service
Everyone was very helpful Thank you all
lack of appointments.
The nurse was very friendly and instantly put me at ease.
Staff very helpful on reception and clinical staff excellent in regard to my Asthma check up. Very knowledgeable and advice very useful.
I found Dr Harris to be very compassionate and genuine and listened to me, leading to a very reassuring consultation.
30+ minute wait after my appointment but the doctor was lovely, very friendly and brilliant with my little girl talking her through everything she was doing and why.
The doctor was lovely, very friendly and brilliant with my little girl talking her through everything she was doing and why.
Helpful staff and good information given!

Thank you for all feedback provided. The word cloud above shows the most used words from feedback comments where the word frequency is reflected in text size. As shown above we have received the majority of positive feedback however where feedback is negative we have taken all comments on board and are proactively working to improve where possible.